Zoom Mitel Partnership

Sept. 18, 2024 — Zoom and Mitel announced a strategic partnership designed to empower enterprises worldwide with a unique hybrid cloud solution that combines Zoom Workplace and Zoom AI Companion with Mitel’s flagship communications platform in a modern, deeply integrated communication experience. The partnership will address growing enterprise demand for hybrid unified communications (UC) deployments with a “best-of-both-worlds” solution that delivers security and control for mission-critical communications alongside exceptional collaboration to enhance business productivity. The partnership will introduce a Zoom-first experience within Mitel’s hybrid portfolio, including access to the full Zoom Workplace platform, which works seamlessly with existing Mitel investments.

 

This unique Zoom-Mitel offering will deliver a fully embedded, feature-rich experience without add-ons or plug-ins, including UC and mobile app integration, hardware device-level integration, and advanced business process capabilities like bi-directional presence, call-to-video escalation, and centralized user provisioning and administration. Additionally, users will gain access to Zoom Phone with embedded support for Mitel PBX platforms, whether deployed on-premises or in the cloud. It also creates a compelling opportunity for Mitel’s more than 70 million global end-users to elevate their collaboration experience by allowing them to seamlessly access Zoom AI Companion, Meetings, Team Chat, and more while leveraging their existing Mitel investments.

 

Partnership highlights:

  • Establishes Zoom as Mitel’s exclusive UCaaS offering within its overall UC portfolio for customers of all sizes.
  • Enables Mitel’s sales teams and over 7,000 partners globally to cross-sell the Zoom-first experience as a core part of the unique hybrid solution or to help customers migrate to Zoom if UCaaS is their preferred deployment model.
  • Enables Zoom sales teams to sell Mitel’s award-winning devices for Mitel hybrid customers requiring physical endpoints.
  • Supports growing customer demand for hybrid capabilities that “just work” across on-premises and private and public cloud models, offering flexibility, security, and control within the enterprise.
  • Provides on-premises enterprise companies an opportunity to introduce industry-leading collaboration capabilities through a model and pace that suits their needs.

 

To learn more about this partnership and offering, contact us here at Sonoran Integrations. We can share details about how the integration will work and can schedule a live demo with you to allow you to see first hand how you can maximize both technologies to bring the most benefit to your business.