Sonoran Integrations is your global communications and IT partner, headquartered in Phoenix Arizona. We provide a world class experience from coast to coast and border to border.
We welcome you to test us on our mission: to show you that our customers are our most valuable asset. That means you’re not wasting time and money. Any challenge, any environment: Sonoran Integrations is on your side.
Sonoran Integrations opened its doors in 2003 as the communications industry was new to the VoIP experience. We searched through all IP-based voice platforms to partner with top tier providers. As industry leading experts….we put in that time so you don’t have to.
Sonoran Integrations enjoys the highest Partner designation. We were awarded Gold status for a combination of volume, certifications, and most importantly – customer satisfaction. We consistently rank higher than any of our competitors in the market.
Sonoran integrations has the ability to provide the top tier support in multiple channels. Contact Center, Wired and Wireless Connectivity, Unified Communication Solutions, Carrier Service Solutions & Managed IT Solutions.
At Sonoran Integrations, we simply want to help make your organization better through technology solutions. As your Partner , our goal is to make your organization more effective, efficient and profitable by implementing solutions that allow you to reduce your overall monthly costs, manage your own system, as well as utilizing advanced features & applications – tailored to your company.
At Sonoran, we understand that it’s relationships that build highly successful organizations. While providing Best in Class Service we are more than willing to work in the specific need you have or to be utilized as your “go to” Partner for all of your IT Solutions. We are never pushy or try to overreach. Being a world class partner means knowing and respecting your boundaries.
The Sonoran Integrations senior management team brings a wealth of experience in business and technology solutions and services. We have always placed our customers’ experience FIRST in ALL we do. From the first point of contact, to large project implementations,
we put a personal touch on everything.
It’s not uncommon to find Sonoran’s senior partners guiding strategy in onsite client meetings or assisting Sonoran Integrations technicians working on day to day projects. Every employee at Sonoran Integrations thinks and acts for the long term value of our customers. We work with
you to define goals and objectives first, and build the best solutions to fit your needs.
Sonoran Integrations uses one of the most popular and proven metrics for measuring and acting on customer loyalty data. The Net Promoter model is an approach in which we use our Net Promoter score to drive improvements in customer loyalty, support & satisfaction.
Shortly after we finish your solution installation, you will receive a survey from a 3rd party company. They are going to ask you some questions. The focus of the questions is, “Would your recommend Sonoran Integrations solutions and services to someone else?” By asking this question, and by categorizing your answers, we can get a clear measure of our performance through your eyes.
We ask you to respond to these questions on a scale from 0 to 10; your responses indicate which category you fall into.
Anything above a 50% is considered world class according to this metric! What’s a benchmark without results to compare it to? Well, see below!