How AI Can Impact Your Business

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Artificial Intelligence or AI has rapidly become the dominant trend in technology. With AI evolving so quickly, new business communication tools keep on coming. That said, new and ever evolving technology always includes a level of risk. So how can you utilize AI in your business to maximize productivity while minimizing or eliminating those risks? We would love to help!

Many use cases for AI are available in the market right now, creating features such as: speech to text, real time transcription, smart framing in video meetings, chatbots enhancing call center productivity, and more.

Generative AI is already being used to lighten the load on business and their call center agents. Applications are being used to generate scripted responses on the fly, providing sentiment analysis to first recognize customer anxiety, and then coaching agents with responses to help ease clients and produce positive outcomes.

Leading UCaaS providers are wasting no time integrating these cutting-edge AI capabilities into their platforms to give you and your business a competitive edge. By automating tedious tasks, providing real-time insights, and enabling data-driven coaching, these tools empower sales teams to work smarter, not harder.

What AI Can Do For You

  • Automated follow-ups to drive productivity

  • Summarize unread chat messages within a channel

  • Summarize individual emails

  • Provide an overview of action items without having to go back through past conversations.

  • Ability to track keywords and phrases from customer interactions

  • AI-generated summary scoring to prioritize conversations that need the most attention

Unified communications as a service (UCaaS) platforms have already transformed the way organizations collaborate and connect. As AI technology continues advancing, we can expect the continued refinement of virtual assistants, predictive analytics, and security measures in UCaaS solutions. By leveraging these future AI innovations  your business can gain a competitive edge.

At Sonoran Integrations, we understand the value that AI plays in improving communication. We are here to help guide you so you can maximize it’s potential in your business.

Reach out to our experts to find out more.

By phone – (480) 948-3040

Via email – sales@sonoranintegrations.com